Trane Consumer Complaints All Reviews

We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business

Notice: Undefined index: company_owner in /home/measured/public_html/core/templates/company_profile.tpl.php on line 169
Companies Click Here
Reply Here
Claim your Business Free
Claim Your
Business Free
Write Reviews
Write Free
Submit Support Tickets to Companies
Support Tickets

Trane Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • HVAC Systems

    We purchased a Trane XL16i 4 years ago and have had nothing but problems ever since. The most recent breakdown is the evaporator coil on the air handler has corroded. (The technician mentioned what thin copper they use on their newer models.) Although the new coil is covered by the warranty, the labor is over $1200.00! We have not had a single year go by without needing a repair on some component of the system. I can't understand why they have such a good rating with Consumer Reports - their product is truly shoddy! More...
    (Home Improvement)
    sandy6t's Picture   sandy6t    0 Comments   Comments
  • Not even 1 month old and breaking down

    I've had 9 service calls in the 1st 2 month's of owning a Trane. It still doesn't cool my house. If I have more than 4 people in my house it's HOT and never gets comfortable. It's loud and inefficient. I contacted Trane directly and they said they would have someone call me but that was a month ago and no has called me. After talking with several people who own a Trane they ALL said they've had problems with their Trane system. So save yourself, time, money, and frustration DO NOT BUY A TRANE. More...
    (Repair Services)
    ebarron150's Picture   ebarron150    0 Comments   Comments
  • 4 month old Trane AC unit not working properly

    IN March of this year we bought two Trane AC units model # 4TTR3036E1000AA. One unit started failing in June. We called the local installer and service company (Orangutan). They came out after 4 days and said the temperature control valve was stuck, and a new one would be ordered. It has now been three weeks since we called and just found out today that the part is backordered with no ETA. The unit has been limping along, running almost constantly since June. It has been able to maintain 75 degrees at night but now it is 78 with the temperature set at 76. Trane's customer... More...
    fezzik's Picture   fezzik    0 Comments   Comments
  • It's not hard to stop a Trane

    We have a Trans heat/air we paid to get a 5ton unit from Mann heating and air but we got a 4ton we found out later. But our other problem is that we were suppose to get a 10 year warranty and we got a 5 year warranty . But ever year we called Mann to tell them the air wasn't working.we have nothing but trouble. Now this spring we called another company for service,and they found out we only had a 5 year warranty.We also have a broken fan blower and motor were all this time Mann could have prevented this if they would have done their job,and I have asthma and so does my... More...
    (Repair Services)
    mamaw31157's Picture   mamaw31157    0 Comments   Comments
  • Trane Doesn't stand behind their product

    I had a home built in late 2006. I opted for a Trane AC, and paid extra for what I thought was a high quality unit. We moved in in 2007 and in 2013, the blower motor failed. A few months after the 5 year warranty. They refused to assist. In 2014 the compressor failed. I talked to several AC sales and technical personnel, all telling me that Trane used to be a high quality unit, but in 2005, they started making parts and systems to fail after their 5 year warranty period, in order to gain a new revenue stream and to boost repairs for their dealers. I wrote Trane and expressed my... More...
    (Repair Services)
    MikeyPpt's Picture   MikeyPpt    1 Comments   Comments
  • Broken evaporator coolent coil

    In 2012 I purchased a Trane HeatPump # GAM5AOB36M315AA. I had been a long time customer of Home Deport and I went through them to find a reputable dealer ( I thought) A sales man from Florida Home sold me on the "wonderful " Trane Heat Pump which he assured me was the best on the market, and would be backed by Home Depot if anything went wrong. Silly Me. This hot summer in Florida the evaporator coil on the heat pump sprung a lead. I see from the reviews that this is not an uncommon occurrence. The problem becomes personal as the part is on back order ( I wonder why as it... More...
    (Home Improvement)
    elliiorburke's Picture   elliiorburke    0 Comments   Comments
  • Trane Broken Fan

    We purchased a brand new Trane in 2008 because we heard it was the best. This is 2014 and the unit is six years old. We are in the process of replacing the fan for the 4th time. I thought maybe we got a lemon. But, by these other reviews it looks like others are having the same problems. Could there be a manufacturer defect causing the fan to go out so often? More...
    Maricopasue's Picture   Maricopasue    0 Comments   Comments
  • Trane Air Conditioning Unit

    I bought a complete Trane Heating and Air Conditioning System in 2006. The Condenser Coil in the Air Conditioning unit was guaranteed for 10 years. It began leaking last year but the nature of the leak wasn't discovered until this year. Trane ran out of these parts in May. They say they will begin making them again in July. I have no promised delivery date. No warrantee is worth anything if the company is unable to provide the parts. Meanwhile my family has been suffering without any air conditioning and it appears that we won't have any for at least most of this summer. Not only... More...
    (Repair Services)
    everett2's Picture   everett2    0 Comments   Comments
  • Trane broken A/C

    I purchased a new Trane Unit in 2008. Over the weekend it stopped working. Homer Nine came out immediately to look at it and determined the fan and coils (not sure what else is wrong with the unit) were not working. Good news -- still under warranty. Bad news -- parts are back ordered. Really!! Why does Trane not carry sufficient inventory levels for seasonal demand. I have asthma and I also have 3 Shetland sheepdogs, one age 12 and cannot tolerate heat and humidity. The temperature in my house has reached 81 degrees. This is a poorly constructed unit and the company is one of the... More...
    DeeCL's Picture   DeeCL    0 Comments   Comments
  • Trane AC

    She and I and others spent countless hours trying to contact Trane but came up empty handed trying to get contact information for customer service. I wouldn't recomend a Trane product to my worse enemy. It is pretty clear all they care about is selling a product that fails and not providing customers with quality service that keeps people coming back for more. They are about the quick sale, 1 time get the money and run in my opinion. More...
    (Repair Services)
    AReed's Picture   AReed    0 Comments   Comments
  • XL20i XC95m

    My wife and I spent $16K for this Trane unit and even added a couple returns to make it more efficient. The installers in Indianapolis look at you like you are dumb when you ask them how they go about sizing one for your home. Don't ask, do I have enough vents, returns or is my return large enough. Don't talk CFMs as they don't even carry a CFM/air flow meter. Don't ask if two 8 inch feeds is enough for a certain room or how large the return box should be in the attic for all the 8 and 10 inch feeds running back to it. We had it installed in 7/2011 and had an expansion... More...
    (Home Improvement)
    tranehater's Picture   tranehater    2 Comments   Comments
  • Trane Air Handler is Defective and They Should Admit

    This company needs to do something fast because I am growing tired of spending hundreds of dollars on a 6000 dollar system that continues to have defects. I just finished paying off my Trane complete system and have had several service calls to my house because of break down. I am sorry that I don't know more about this complicated system so I could determine what's going on. My Trane was purchased in 2009. I truly believe there is something wrong with it right now because it keeps frosting and the other evening It would not heat the house over 69 degrees even though I had... More...
    1Lilly's Picture   1Lilly    2 Comments   Comments
  • Trane unresponsive to consumer questions as well as complaints

    Wanted to replace an older AC with a Trane system but had some questions. Tried numerous times to contact Trane by chat (no phone number available). Never got connected to a live agent (are there any?). One question posed by e-mail was answered one week later with "Contact your qualified Trane dealer" My questions: what size unit does Trane recommend (3 different "qualified dealers" recommended 3 different sizes) - actual replacement unit was too large, and now has to be replaced for the second time in 2 months.Due to its inablility to remove moisture from the air we now... More...
    (Home Improvement)
    Angelikahall's Picture   Angelikahall    2 Comments   Comments
  • Beware of the Trane!

    I bought a Trane A/C (XL14i) in 2007 to replace an older unit. I went with Trane because of all the hype, thinking I was going to get a good quality, reliable system. Not so. This system has failed every summer since the install. Fortunately I bought an extended warranty, which expired this summer. I asked Trane if I could PURCHASE another year or two warranty...I asked for nothing free, was willing to pay. They said no. Not just no but H... no. I gathered from this that Trane doesn't even have enough faith in their systems to sell me additional warranty. Oh, and during the warranty... More...
    (Home Improvement)
  • home depot and trane ac

    trane ac I bought a trane ac unit in 2006 and it worked good untill last year. it stoped cooling so i had a teck come out to charge it. they tell me that a coil must be replaced at a cost of 3000 dollars. I was told that trane coils were not any good and the company knew this, a did nothing. I want a recall of these coils and have my ac fixed. I paid good money for this unit (nothing stops a trane). I am sick and tired of being ripped off. fix my ac please. More...
    jwilson459's Picture   jwilson459    0 Comments   Comments
  • TRANE A/C Faulty FAN MOTOR Replaced just before 5 yr warranty

    During the hottest time of year in St. Louis and with a Trane A/C that was 1 month from being 5 years old, the A/C quit working. Paid the $99 after hour service charge, the $100 labor for capacitor replacement ( which didn't fix it ) and then waited Friday - Monday until they could get the fan motor part delivered from Kansas City, MO. Not a great experience whatsoever. Then paid $200 labor to replace the fan motor. If this would have happened 1 month later, just into 5 years old on the unit, the fan motor labor would have cost over $1100. So it's not that hard to stop a... More...
    (Home Improvement)
    jrjrwilliams's Picture   jrjrwilliams    1 Comments   Comments
  • Circuit Board breaks every year

    Your unit was sold to us by one of your local authorized dealers boasting it to be the Cadillac of HVAC systems. We had a 1996 Rheem system that was defective when we bought our home. We replaced the system, all duct work, and added a Trane Clean Effects whole house air cleaner for good measure as we are in the worst area in the country for allergy problems. The system was installed in 2007 and within 2 months the circuit board was fried. It was replaced and has been replaced again every year since, except for 2011. It went out on us again yesterday July 3, 2012. Every other time it... More...
    budreaux73's Picture   budreaux73    1 Comments   Comments
  • trane a/c units constant problems

    We purchased our house in 2006. We have had problems every year with both units. We are now looking at changing out the units. We could not get help from the installer Also Air engineers down the street was no help either. Just run around from both constant replacing parts, from coils to boards and everything between..The second coil went down in the upstairs unit after 1 yr. We feed it freon every year. More...
    ruthmorton's Picture   ruthmorton    0 Comments   Comments
  • Trane Central AC and Heat

    I purchased a Trane heating and cooling complete system because it came with 10 year warranty from Trane. Less than 4 years and the AC crapped out. Service person reported zero refrigerant in system. Pressurized and vac tested, unable to find leak. Charged the system with over 6 lbs refrigerant. AC worked for a day and crapped out again. Service person once again could not find leak, but decided to spend time and kept searching. The outside coil unit has a faulty design. A copper pipe rubs against the aluminum coil and ruptures the aluminum coil. Service person recommends Trane... More...
    (Home Improvement)
    RussellR's Picture   RussellR    4 Comments   Comments
  • Do Not Buy

    NEVER BUY A TRANE! !!!!!!!!!! Waiting for my window unit, (purchased the same year I moved into my home 2007, from Walmart; to cool my garage for a dog I was sitting that summer) to cool off my bedroom. Trane does not stand behind their manufactured products! I have been in my brand new home, that I built ( not a spec home); and this is the 2nd time my Trane unit has broken! First the Expansion Valve, I was "MenuPriced out of "$ 600. Even after asking the installer, how much it was going to cost me. And I was told not to worry... (little you'll get a bill. They... More...
    (Home Improvement)
  • Leaking Trane

    In four years of owning a Trane AC unit we've have to replace the coils 4 times (freon and labor cost $700-800 each time). Trane customer service is not helpful. They keep sending replacement parts that fail. That seems to keep their local dealer busy with repair business and soon will have us past the 5 year warranty. We would never recommend a Trane product. More...
    (Home Improvement)
    drchab's Picture   drchab    4 Comments   Comments
  • Trane expansion valve

    I have a 5 year old Trane unit. I have had it serviced 3 times. Blown fuse, then a few months later the defrost board, most likely the cause of the blown fuse and most recently the expansion valve, apparently a common problem due to shoddy manufacturing. The valve is covered under warranty but I have a $600 bill for the labor, the new drier they added and the freon they had to add. Trane's advertisements should read "it only takes an expansion valve to stop a Trane". More...
    Davidcox's Picture   Davidcox    0 Comments   Comments
  • Bad customer service and faulty unit

    We have a 2 year old AC unit that is not working. After spending $90 for the call, we have determined there is a leak but do not know where. Here is what customer service suggests- we fill the freon ($540) which will continue to leak until we find the problem, pay $1200 for a service man to run all necessary checks to find where the problem is. Customer service does not understand these are not acceptable solutions for a problem with their unit. We have been hung up numerous times. More...
    (Home Improvement)
    Melsteve729's Picture   Melsteve729    0 Comments   Comments
  • Trane A/C failure

    I purchased 2 Trane A/C units for my house, a 2 ton and a 2.5 ton. I had to replace the evaporator coil and the variable speed fan on the 2 ton after less than 3 years. It took 4 days to get the part and install it. 4 days in South FL w/out A/C in not acceptable. How can a reputable company not have a typical part (Fan) in stock?? Crappy Service for a Crappy machine. The Unit looks like it dipped in salt water before it was installed. Never buy a Trane. They're junk. More...
    (Repair Services)
    crappyACowner's Picture   crappyACowner    0 Comments   Comments
  • Crooks Represent Trane

    My complaint is on the installer of this Trane system AND TRANE's "Contact Us" on their website. As far as I can tell, the system itself is functioning properly. My beef with Trane is that they allow such crooks to represent their product. Many years ago we used Coles Comfort from Locust, NC while living in SailView and all appeared honest and forthright. After a few more years, we hired them to put a new system in my retired father's house in Denver, NC. They WAY overcharged for the system, DID NOT INSTALL it properly by putting the vapor barrier down in crawlspace... More...
    (Home Improvement)
    Sooz's Picture   Sooz    1 Comments   Comments
  • Trane wreck is more like it!

    We purchased a brand new Trane unit in July of 2010. A year and half later, the a/c is not blowing cold air. I contacted one of our local air conditioning companies to come out and look at what was going on. They informed me that there was a manufacture defect and the coil had a hole in it and was leaking freon. He informed me that the coil would be covered under Trane's warranty, but I would have to pay for the installation and the freon. I got them to get me an estimate and it was going to be $775. Yep.. Thats right. I paid over $4000 for a new a/c a year and half ago and now... More...
    (Home Improvement)
    tranewreck's Picture   tranewreck    0 Comments   Comments
  • Trane HAVC Complaint

    Complaint filed May 10, 2011 I purchased a Trane heat pump unit model# TWP042X100 and air handler unit model # TWE040E130 on April 5, 2002 to replace my original unit (brand which I don’t recall) after twenty-one years. I regret to inform you that the Trane unit did not live up to your slogan “It is hard to stop a Trane” because this unit stopped on February 22, 2011 after only eight (8) years and eleven (11) months of service. On that morning we heard a clanging sound coming from the outside unit. I immediately turned the unit off and investigated. When I arrived... More...
    (Repair Services)
    JOSEPHBUTLER's Picture   JOSEPHBUTLER    0 Comments   Comments
  • No parts or support for electronic air cleaner

    Trane does not stand behind their products and will not work with their customers to make a bad situation right. I am a howmeowner in New Rochelle, NY. In October 1999, I purchased a new Trane furnace, air conditioner, and electronic air cleaner, Model # TFE245A9FRO. The EAC has a broken ionizing wire, that renders the unit totally inoperable. Trane no longer supplies the wires. Trane does supply a kit that includes the wires, but the kit costs $1450, which is $100 more than a new EAC! I called Trane to see if they would work with me to resolve this issue. Trane will not. I was told... More...
    (Home Improvement)
    kingcharles3's Picture   kingcharles3    2 Comments   Comments
  • Trane Furnace

    I have had nothing but trouble with my warranted Trance furnace. I have had several repairs of which I pay for all the service. I called their rep and finally got a response. He told me to send him all by bills. He asked what I wanted and I said a new furnace. He said that isn't going to happen. It is a terrible product with very poor customer service by their Minnesota rep. It says nothing stops a Trane in their ad, untrue because mine keeps stopping. More...
    kathleen47's Picture   kathleen47    1 Comments   Comments
  • mold

    We decide to get a new Ac for our house, well after three months of having the Trane, I notice a bad smell in my house my daugther of three months at that time was getting really sick with bronchitis and neumonia, we call the trane company many times about the smell, and every single one said that was bacteria,Bacteria? in a new unit,this one on for several months,so I star notice black mold around the vents so we call again one of the guys who works there told my husband that they are not allowed to call it mold so they call it bacteria.just to make the history short. our house is cover... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    berlidys's Picture   berlidys    2 Comments   Comments
  • Trane review

    Both compressors in the my four year old two stage Trane AC unit went out during 100 degree weather in Allen, Texas. Trane did not have these very critical parts available for replacement, the story is "they are being manufactured at the factory" this is day 4 with no AC, the say the parts will "PROBABLY BE READY" on Thursday. We'll see. They hide their customer service numbers, had to go through the Better Business Bureau website to find it. All I can say is, don't buy a TRANE. More...
    marussell's Picture   marussell    1 Comments   Comments
  • CleanEffects Piece Of Junk

    Below is a letter I sent to Trane back in '07. Another couple of years have passed and now I am really tired of this product. You can't clean the collection cells back to their original white color so how effective can they be if they are stained and dirty? Vacuuming doesn't work. Rinsing doesn't work and you can't even use mild soap like Seventh Generation or Dr. Bronners. I use a styrofoam packing peanut to clean the field charger electrodes. I want Trane to replace the collection units with clean one and show me the method to get them back to bright white each... More...
    (Repair Services)
    think7's Picture   think7    9 Comments   Comments
  • Junk

    I have a Trane furnace warranty expired October 22 2008. Today I had to have the circuit board replaced. Trane will not answer my emails and I had no choice and had to pay for this repair. Funny thing was the board for my furnace has had an upgrade made to it and the original one isn't on the market anymore. Smells like trouble to me. Never again will I have a Trane furnace in my house. More...
    (Repair Services)
    Stoppedatrane's Picture   Stoppedatrane    1 Comments   Comments
  • Trane Furnace

    Purchased Trane furance w/honeywell humdifer & central AC for a 3 unit small apartment builing, one per unit in late May 2007. This is the second winter, still experiencing problems. I have already replaced sensors on 2 units. Last night on the coldest day in Chicago, we had no heat. The units are vented directly off east exterior wall, my installer says that Trane has a malfuntion, and high winds it causes a backdraft into unit thus putting out the flame. I live in the Windy city. Last night the installer had to cut off the fresh air pipe, and remove it totally off unit, says cold... More...
    (Repair Services)
    Debbi's Picture   Debbi    1 Comments   Comments
  • Don't Buy Trane

    Don’t ever buy a Trane. When I had my house built in 1998, the builder installed a Trane air conditioner. During the ten plus years we’ve lived in the house, we have never gone more than two full seasons without having repairs performed on the unit. Numerous Freon leaks were repaired, the cooling coil in the air handler was replaced two or three times, all the copper lines between the air handler and the compressor were replaced, and the expansion valve in the air handler was replaced more times than I can remember. Now, I guess for lack of anything else to replace, I’m... More...
    (Repair Services)
    atb1's Picture   atb1    3 Comments   Comments
  • Don't buy a Trane

    I have a 4 year old high effiency Trane furnace and central air conditioner. I have already replaced the main circuit board, $300 labor only and a new motor for $914 labor only. The parts were both covered under warantee. The main circuit board was changed in 30 minutes and the motor was replaced in 90 minutes. Their product is junk and the installer made me charge the labor payment on my charge card before they would order the parts. Crooks! More...
    (Repair Services)
    curtispeck's Picture   curtispeck    6 Comments   Comments
  • Avoid Trane

    Do not buy a Trane. All the ratings are bs. I am a landlord that has dealt with numerous products over the past 20 years. The Trane system I bought broke down (dumping water on electronic components) within 3 years. Go with Rheem or anybody else. I've bought virtual no name units that have lasted longer. They do not honor their manufacturers or extended warranty either. I had to pay for all new parts. They stated that the unit was not under normal use (bs) and that the specific parts were not covered by the warranty (bs). Useless. More...
    (Repair Services)
    buttercatz's Picture   buttercatz    0 Comments   Comments
1   2   Next   Last   


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team