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Trane Complaint - 4 month old Trane AC unit not working properly - Trane Heating and Cooling
Trane Complaint

Trane Complaint

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4 month old Trane AC unit not working properly - Trane Heating and Cooling


IN March of this year we bought two Trane AC units model # 4TTR3036E1000AA. One unit started failing in June. We called the local installer and service company (Orangutan). They came out after 4 days and said the temperature control valve was stuck, and a new one would be ordered.

It has now been three weeks since we called and just found out today that the part is backordered with no ETA. The unit has been limping along, running almost constantly since June. It has been able to maintain 75 degrees at night but now it is 78 with the temperature set at 76.

Trane's customer service is the worst I have seen in a long time. We paid $16,000 for these two units and get treated like we are being unreasonable in asking that the unit be fixed now.

They have serious issues with their customer service. I would like my AC to be fixed NOW!!!!!


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