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Trane Complaint - Trane Doesn't stand behind their product - Trane/American Standard Residential
Trane Complaint

Trane Complaint

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Trane Doesn't stand behind their product - Trane/American Standard Residential


I had a home built in late 2006. I opted for a Trane AC, and paid extra for what I thought was a high quality unit. We moved in in 2007 and in 2013, the blower motor failed. A few months after the 5 year warranty. They refused to assist. In 2014 the compressor failed. I talked to several AC sales and technical personnel, all telling me that Trane used to be a high quality unit, but in 2005, they started making parts and systems to fail after their 5 year warranty period, in order to gain a new revenue stream and to boost repairs for their dealers. I wrote Trane and expressed my disappointment and hoped they would stand behind their product and faulty systems, but that wasn't the case. Although, they now offer a 10 year warranty, I was told my unit was only given a 5 year warranty (knowing it was not made to last 10), and they would not give any assistance in replacing their faulty components. I will never buy another Trane and will not suggest them. When I feel I am a victim of bad consumer product failures, I will go out of my way to let others know.


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