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Trane Complaint - Trane unresponsive to consumer questions as well as complaints - Trane XL15i/ Clean Effects
Trane Complaint

Trane Complaint

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Trane unresponsive to consumer questions as well as complaints - Trane XL15i/ Clean Effects


Wanted to replace an older AC with a Trane system but had some questions. Tried numerous times to contact Trane by chat (no phone number available). Never got connected to a live agent (are there any?). One question posed by e-mail was answered one week later with "Contact your qualified Trane dealer" My questions: what size unit does Trane recommend (3 different "qualified dealers" recommended 3 different sizes) - actual replacement unit was too large, and now has to be replaced for the second time in 2 months.Due to its inablility to remove moisture from the air we now have mold growth and rust on the registers. Second question was ' How long does Clean Effects Airs Cleaner have to run to do its job", since allergy symptoms of all house inhabitants abound and there has been no decrease in dust levels (again, my 'qualified Trane dealer' does not know).
I have never done business with a company this unwilling (unable???) to answer its customers' questions. BUYER BEWARE!


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Comments


sitachen1 says: (6 years ago)
 0
You are lucky that they did not respond. FYI, this horrific company NEVER, EVER responded to my calls. I have two XL16i models and problems every winter and summer for the past four years. No heat each winter and no air in the summer. The company who put these units is TMS inc and they do not believe in customer service. Our very first winter we had no heat. I called and the receptionist claimed that they were backed up for 3 weeks! The company who install the units are worthless, worth a -10 in customer service. Save your hard earned dollars and buy reliable units that are anything but Trane. I would refrain fro using Kaine as a builder because they hired TMS and do nothing about issues regarding the junk we purchased for over a million dollars.



TraneAtlanta says: (6 years ago)
 0
Hopefully, you would feel comfortable meeting with a local dealer. We would come to your home and review all your needs.




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