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Trane Support Ticket - Manufacturer's Certification Statement

Trane Support Ticket

Manufacturer's Certification Statement

Created By: maliks12's Picture maliks12 Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 10 months ago
Department: N/A Replies: 1

I need the Manufacturer's Certification Statement for Trane systems to determine if my system qualifies for a tax rebate for 2012. I cannot find the referenced tab on the website. I just had a very unproductive chat session with a very unhelpful and uneducated employee. I need to do my taxes and I need the information to support my taxes. The transcript is as follows. Sarita:
I need the Manufacturer's Certification Statement for Trane systems to determine if my system qualifies for a tax rebate for 2012. I cannot find the referenced tab on the website.
Kris:
Good morning. Is this your first time contacting us today?
Sarita:
yes
Kris:
Currently we are gathering the most recent data for the 2012 Federal Tax Credit. Please revisit our website periodically for any updates. Or you may find more details at www.energystar.gov.
Sarita:
Not on the website. Listed link don't work.
Sarita:
please send me the exact URL
Kris:
We do not have any information on our website. You may visit www.energystar.giv for more information
Sarita:
I need the Manufacturer's Certification Statement which is not available on the webiste
Sarita:
the Manufacturer's Certification Statement comes from the manufacturer. If you do not have it, then who does?

Kris:
As I said, we do not have any additional information at this time. We have not received full information yet about this tax credit
Sarita:
2012 is in the past. The info should be listed. The website references a link that does not seem to exist. To whom can I speak that knows about the the Manufacturer's Certification Statement?
Kris:
We do not have anyone at this time that has information. we have not recieved the information. Please periodically check our website until more information comes available. Thank you for contacting Trane LIVe chat. Have a great day!


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